This Privacy Policy explains how ProCare Homestead LLC, operating under the brand First Response Reviews ("Company," "we," "us," or "our"), collects, uses, processes, stores, and protects personal information when you access our website or use our services.
This Privacy Policy applies to information collected through our website, platform, messaging systems, integrations, communications, and related services (collectively referred to as the “Services”).
By using the Services, you agree to the collection and use of information as described in this Privacy Policy.
2. INFORMATION WE COLLECT
We collect several categories of information depending on how you interact with our Services.
Information You Provide Directly
When you create an account, contact us, purchase services, or otherwise interact with the platform, we may collect information such as:
name
email address
phone number
business name
billing information
account credentials
support communications
other information you voluntarily provide
Customer Contact Information Uploaded by Clients
Clients using the First Response Reviews platform may upload or synchronize contact information for their customers in order to send review requests.
This may include:
customer names
phone numbers
email addresses
We process this information only on behalf of our clients as a service provider.
Clients are responsible for ensuring that customer data:
was collected lawfully
includes any required consent
may legally be used for review request communications
We do not independently verify how clients collected this information and rely on client representations that such data was obtained legally.
Automatically Collected Information
When you access our website or platform, certain technical information may be collected automatically, including:
IP address
browser type
device type
operating system
referring URLs
pages visited
timestamps
system logs
usage patterns
This information helps us maintain platform security, analyze usage, and improve our services.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your experience, analyze website usage, and support our marketing efforts.
These technologies may collect information such as:
IP address
browser type
pages visited
time spent on pages
device information
We may use third-party services such as analytics providers and advertising platforms to help us understand how users interact with our website and to improve our Services.
You can choose to disable cookies through your browser settings. However, some features of the website may not function properly if cookies are disabled. By using our website, you consent to the use of cookies and tracking technologies as described in this policy.
3. HOW WE USE INFORMATION
We may use collected information for purposes including:
providing and operating the Services
creating and managing user accounts
sending review requests on behalf of clients
delivering customer support
processing payments and subscriptions
improving platform performance
monitoring usage and preventing fraud or abuse
enforcing our Terms and Conditions
complying with legal obligations
4. REVIEW REQUEST COMMUNICATIONS
Clients using the First Response Reviews platform may send review request messages to their customers via:
SMS/text message
email
other supported messaging channels
We act solely as a technology and service provider transmitting communications on behalf of the client.
The client is solely responsible for:
obtaining any required consent before sending messages
complying with all applicable messaging and marketing laws
maintaining records of consent where required
honoring opt-out or unsubscribe requests
Examples of applicable laws may include:
Telephone Consumer Protection Act (TCPA)
CAN-SPAM Act
state telemarketing regulations
privacy and consumer protection laws
Recipients may opt out of SMS communications by replying STOP where supported.
5. SMS AND MOBILE DATA POLICY
Mobile phone numbers collected through the First Response Reviews platform are used only to send communications such as review invitations, follow-up reminders, or service notifications on behalf of clients.
We do not sell, rent, or share mobile opt-in data with third parties for marketing purposes.
Message frequency may vary depending on client configuration.
Standard carrier message and data rates may apply.
Users may opt out by replying STOP to any SMS message where supported.
6. THIRD-PARTY SERVICE PROVIDERS
To operate our Services, we may share information with trusted service providers that assist with platform functionality. These may include providers such as:
cloud hosting services
payment processors
SMS delivery providers
email delivery platforms
analytics services
authentication and security services
These providers process data only as necessary to perform their services and are required to maintain reasonable safeguards.
7. THIRD-PARTY PLATFORM INTEGRATIONS
Our Services may integrate with third-party platforms such as:
Google Business Profile
CRM systems
messaging platforms
social media networks
These platforms operate independently and have their own privacy policies.
We are not responsible for the privacy practices, policies, or actions of third-party platforms.
8. MARKETING AND CASE STUDIES
We may use certain business-related information for marketing purposes, including:
business name
logo
publicly available reviews
testimonials
general performance results (for example, increases in review volume)
This information may be used in marketing materials, case studies, presentations, or website examples.
Clients may request removal from marketing materials by contacting us.
9. DATA RETENTION
We retain information only as long as necessary to:
provide the Services
maintain user accounts
comply with legal obligations
resolve disputes
enforce agreements
If an account is canceled, certain data may remain in secure backups or archives for a limited period.
Clients may request deletion of their personal information.
10. DATA SECURITY
We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information.
Security measures may include:
encrypted communications
secure cloud infrastructure
access control systems
authentication safeguards
Despite these efforts, no internet-based system can guarantee absolute security.
11. INTERNATIONAL DATA TRANSFERS
Our Services are operated in the United States.
If you access the Services from another jurisdiction, you understand that your information may be transferred to and processed in the United States.
12. CHILDREN’S PRIVACY
Our Services are not directed to individuals under the age of 18.
We do not knowingly collect personal information from minors.
If we become aware that information from a minor has been collected, we will take steps to delete it.
13. YOUR PRIVACY RIGHTS
Depending on your jurisdiction, you may have the right to:
request access to personal information
request correction of inaccurate data
request deletion of personal data
withdraw consent for certain processing activities
Requests may be submitted through our contact information below.
14. DO NOT TRACK SIGNALS
Some browsers include a "Do Not Track" feature.
Because there is no universal industry standard for responding to these signals, our website currently does not respond to Do Not Track requests.
15. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time.
Updates will be reflected by revising the Last Updated date at the top of this page.
Your continued use of the Services after updates are posted constitutes acceptance of the revised policy.
16. CONTACT INFORMATION
If you have questions about this Privacy Policy or our data practices, contact:
