These Terms and Conditions ("Terms") govern your access to and use of the services provided by ProCare Homestead LLC, operating under the brand First Response Reviews ("Company," "we," "us," or "our").
We operate the website https://firstresponsereview.com/ and provide related software, tools, messaging systems, dashboards, integrations, and reputation-related services (collectively, the “Services”).
By accessing or using the Services, creating an account, or purchasing a subscription, you agree to be bound by these Terms.
If you do not agree to these Terms, you must not use the Services.
You must be at least 18 years old to use the Services.
2. OUR SERVICES
First Response Reviews provides tools and services designed to help businesses request and manage customer reviews. Services may include:
automated review requests via SMS, email, or similar messaging systems
review funnel and reputation automation tools
analytics dashboards and reporting
integrations with platforms such as Google Business Profile, CRMs, and social media platforms
optional marketing use of publicly available reviews or testimonials
We may update, modify, improve, suspend, or discontinue the Services at any time.
3. NO GUARANTEE OF RESULTS
We do not guarantee:
any specific number of reviews
any improvement in star ratings
any improvement in Google rankings or search visibility
any increase in leads, customers, or revenue
that reviews will remain visible on Google or other platforms
Third-party platforms such as Google operate independently and may modify, remove, filter, or reorder reviews at their discretion.
We are not responsible for decisions made by third-party platforms.
4. CLIENT RESPONSIBILITIES
You are responsible for all activity conducted through your account.
By using the Services, you agree that:
all information you provide is accurate and current
you have the legal right to provide any customer data or contact information used within the platform
you have obtained all necessary consent to send SMS, email, or other communications to recipients
you will comply with all applicable laws and regulations
you are responsible for the timing, frequency, and recipients of any messages sent through the Services
We provide software and automation tools only. We do not provide legal compliance services.
5. SMS AND EMAIL COMMUNICATIONS
By using the Services, you authorize First Response Reviews to send review requests or related communications on your behalf using the contact information you provide.
You represent and warrant that:
recipients have given proper consent where required
recipients have not opted out of receiving communications
communications comply with all applicable messaging and marketing laws
Recipients may opt out of SMS communications by replying STOP when supported by the messaging provider.
Standard carrier message and data rates may apply.
Support regarding messaging services may be requested at:
You are solely responsible for the customer contact data you upload, sync, or provide to the Services.
You confirm that all such data was collected lawfully and that you have permission to use it for the purposes directed.
We do not independently verify whether customer contact data was obtained lawfully and rely entirely on the representations of our clients.
7. ACCOUNT REGISTRATION AND SECURITY
You may be required to create an account to access the Services.
You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
You must notify us immediately if you suspect unauthorized access to your account.
8. FEES AND PAYMENT
Certain Services require payment.
By purchasing Services you agree to:
pay all applicable fees
provide accurate billing information
authorize recurring billing where applicable
Subscriptions automatically renew unless canceled prior to the next billing cycle.
We reserve the right to change pricing at any time with reasonable notice.
Fees are non-refundable except where required by law.
9. FREE TRIALS OR PROMOTIONS
From time to time we may offer trial periods or promotional pricing.
Unless stated otherwise:
trials may be limited in time or functionality
messaging or third-party usage fees may still apply
trial accounts may convert to paid subscriptions if not canceled before the trial period ends
10. INTELLECTUAL PROPERTY
All intellectual property rights related to the Services, including software, workflows, systems, branding, and content, belong to ProCare Homestead LLC or its licensors.
You receive a limited, non-exclusive, non-transferable license to use the Services for your internal business purposes while your account remains active.
You may not:
reproduce or distribute the platform
reverse engineer the software
resell or sublicense the Services
use the Services to build a competing product
11. CLIENT CONTENT AND MARKETING USE
You retain ownership of your business name, branding, and materials provided to us.
By using the Services, you grant us permission to use your submitted materials solely for the purpose of providing the Services.
Unless you request otherwise, you also grant permission for us to reference your business name, logo, publicly available reviews, or general results in case studies or marketing materials.
Requests to opt out of marketing use can be sent to [email protected].
12. THIRD-PARTY PLATFORMS
Our Services may rely on or integrate with third-party providers such as:
Google
SMS carriers
email delivery providers
payment processors
CRM platforms
analytics services
We do not control these third parties and are not responsible for outages, policy changes, platform restrictions, or other actions taken by them.
13. ACCEPTABLE USE
You agree not to use the Services to:
violate any laws or regulations
send spam or unsolicited communications
upload malicious software
interfere with platform security
impersonate another person or business
upload misleading or fraudulent information
We may suspend or terminate accounts that violate these rules.
14. PRIVACY
Your use of the Services is also governed by our Privacy Policy.
By using the Services, you consent to the collection and processing of data as described in that policy.
15. SERVICE AVAILABILITY
We strive to provide reliable Services but do not guarantee uninterrupted availability.
The platform may experience downtime due to maintenance, technical issues, or third-party system failures. Carriers are not liable for delayed or undelivered messages.
We are not liable for losses resulting from temporary service interruptions.
16. TERMINATION
You may cancel your subscription at any time.
We may suspend or terminate accounts if:
these Terms are violated
payments are overdue
platform misuse occurs
required by law or third-party providers
Upon termination, access to the Services may be discontinued immediately.
17. DISCLAIMER
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
18. LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW, PROCARE HOMESTEAD LLC AND FIRST RESPONSE REVIEWS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES INCLUDING LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITY.
OUR TOTAL LIABILITY FOR ANY CLAIM RELATED TO THE SERVICES SHALL NOT EXCEED THE GREATER OF:
THE AMOUNT YOU PAID US DURING THE ONE MONTH BEFORE THE CLAIM, OR
$500 USD
19. INDEMNIFICATION
You agree to defend, indemnify, and hold harmless ProCare Homestead LLC, its owners, employees, and affiliates from any claims, damages, losses, or expenses resulting from:
your use of the Services
your violation of these Terms
your messaging practices
your failure to obtain required consent
your violation of privacy, marketing, or telecommunications laws
20. GOVERNING LAW
These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles.
21. DISPUTE RESOLUTION
Any dispute related to the Services will be resolved through binding arbitration in Florida, except where small-claims court jurisdiction applies.
You agree that disputes will be resolved individually and not as part of a class action.
22. CHANGES TO THESE TERMS
We may update these Terms from time to time.
Updated Terms become effective when posted on our website.
Continued use of the Services after changes are posted constitutes acceptance of the revised Terms.
23. CONTACT INFORMATION
For questions regarding these Terms or the Services, contact:
